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BUZON USA, INC. LIMITED WARRANTY

Version effective October 24, 2025 – Applicable to all deliveries as of this date

1. COVERAGE

Buzon USA, Inc., a Delaware corporation with its principal office located at 3302 Canal St., Suite 71, Houston, TX 77003 (the “Company”) warrants that its products and product parts are produced according to usual practices, customs, standards, specifications and tolerances of trade prevailing in the country of origin at the time of production and shall, subject to the limitations and exclusions set forth below, be free from defects in design, material, and workmanship. The limited warranty of the products applies for a period of ten (10) years from the date of delivery to the first purchaser (the “Warranty Period”), provided that the products have been properly stored, transported, handled, and installed in accordance with the Company’s written specifications and installation guidelines in force at the time of installation. The Warranty Period shall not be tolled for any reason. No action by the Company or the Customer shall operate to extend or revive this Limited Warranty without the prior written consent of the Company.

This Limited Warranty extends to the original purchaser and is transferable to subsequent owners or end-users of the product (each, a “Customer”), provided that (a) the Warranty Period is not exceeded, with the start date remaining the date of delivery to the original purchaser, and (b) proof of purchase and compliance with the Company’s installation guidelines can be demonstrated by the relevant Customer.

2. CONDITIONS OF COVERAGE

To obtain coverage under this Limited Warranty, the Customer must provide reasonable proof of proper installation. Such proof may include, without limitation, purchase invoices, installer certifications, or site photographs.

All installation must strictly follow the Company’s published specifications, installation guidelines, and technical approvals in force at the time of installation.

All warranty claims shall be submitted to the Company if the products were bought from it directly, or through the authorized distributor or reseller from which the products were purchased, as the case may be.

3. PROCEDURE FOR OBTAINING WARRANTY SERVICES

The Customer must completely fill out and deliver to the Company or authorized distributor/reseller a warranty claim fully describing the alleged defects or failures of the product and proof of purchase within the Warranty Period and within thirty (30) calendar days of the date the Customer discovered the alleged defect. Notwithstanding the foregoing, in the event that the Company or authorized distributor/reseller determines, in its sole discretion, that the Customer reasonably should have discovered the alleged defect before its actual discovery, this Limited Warranty shall not apply.

In order to determine whether the Limited Warranty should apply, the Customer shall provide any information to the Company or authorized distributor/reseller, including photographs where applicable, via telephone, email or any other appropriate means of communication. In the event the defect is covered by the Limited Warranty, the Company or authorized distributor/ reseller may, at its sole option, require that the defective product be shipped to the address provided by  the Company or authorized distributor/ reseller. The Customer shall pay all expenses associated with returning the product to the Company or authorized distributor/reseller, including, without limitation, the costs of shipment, import taxes, duties and tariffs if applicable. If the Company or authorized distributor/reseller determines that the returned product is covered by the Limited Warranty, the Company or authorized distributor/reseller agrees to pay all of the foregoing and all expenses of returning repaired or replaced product to the Customer.

4. EXCLUSIONS

This Limited Warranty does not cover:

  • Defects or damages resulting from improper storage, transport, installation,
  • misuse, abuse, negligence, alteration, modification, disassembly, or
  • repair carried out without the prior written technical approval of the Company.
  • Wear parts.
  • Products installed in a manner contrary to the Company’s written specifications,
  • installation guidelines, or technical approvals.
  • Normal wear and tear or cosmetic issues not affecting performance.
  • Damages caused by accidents, natural disasters, environmental conditions
  • (e.g., floods, fire, earthquake, extreme weather), or any circumstances
  • beyond the Company’s control.
  • Any incidental or ancillary costs, including but not limited to removal,
  • reinstallation, transportation, or labor charges.
  • Third-party products used with or alongside the Company’s products.
  • Deterioration resulting from age, storage, weathering, lack of use.
  • Continued product use after an alleged defect is discovered or should
  • reasonably have been discovered.
  • Damage to product caused by fire, storm or other acts of God

The Company expressly reserves the right to inspect the product and its components, parts, and the Customer’s installation, use, maintenance, and any other activity or inactivity of the Customer, when determining whether an alleged product defect is covered by the Limited Warranty.

5. REMEDIES

The Company’s sole obligation, and the customer’s exclusive remedy, shall be, at the Company’s option, either:

(a) the replacement of the defective product, or

(b) a refund of the purchase price actually paid for the defective product.

Such replacement or reimbursement shall be the Company’s sole obligation and the Customer’s exclusive remedy hereunder, and shall be conditioned upon the Customer’s fulfilling its obligations under the procedure set forth in Sections 2 and 3 herein.

6. LIMITATION OF LIABILITY; DISCLAIMERS OF WARRANTIES

This Limited Warranty is provided by the Company, and it contains the only express warranty provided to the Customer by the Company. The Company does not authorize any other person, including authorized distributors/resellers, to give any other warranties on the Company’s behalf. THE COMPANY DISCLAIMS ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTY OR REPRESENTATION AS TO PERFORMANCE, QUALITY AND ABSENCE OF HIDDEN DEFECTS, AND ANY REMEDY FOR BREACH OF WARRANTY OR CONTRACT, WHICH BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION, OPERATION OF LAW, CUSTOM OF TRADE OR COURSE OF DEALING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Implied warranties in jurisdictions where they may not be disclaimed shall be in effect only for the duration of the express warranty set forth herein. If the Customer has a claim under this Limited Warranty or under any implied warranties provided to the Customer by state law, the Customer may not file a court action based on that claim any later than one (1) year after the Customer’s right to file a court action accrues. In those states which do not allow this limitation on the time period for filing a court action, this provision is inapplicable.

7. THE COMPANY’S LIMITATION OF LIABILITY

The Company’s liability with respect to the product sold to the Customer shall be limited to the warranty provided herein.

THE COMPANY SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES, WHETHER ARISING OUT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHER THEORIES OF LAW, WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY THE COMPANY, OR ANY UNDERTAKING, ACTS OR OMISSIONS RELATING THERETO. Without limiting the foregoing, THE COMPANY SPECIFICALLY DISCLAIMS ANY LIABILITY FOR PROPERTY OR PERSONAL INJURY DAMAGES, PENALTIES, SPECIAL OR PUNITIVE DAMAGES, DAMAGES FOR LOST PROFITS OR REVENUES, SERVICES, DOWN TIME, SHUT DOWN OR SLOW DOWN COSTS, OR FOR ANY OTHER TYPES OF ECONOMIC LOSS, AND FOR CLAIMS OF THE CUSTOMER’S CUSTOMERS OR ANY THIRD PARTY FOR ANY SUCH DAMAGES. THE COMPANY SHALL NOT BE LIABLE FOR AND DISCLAIMS ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER. THE COMPANY’S TOTAL LIABILITY ARISING IN CONNECTION WITH THE PRODUCT SHALL BE LIMITED TO THE VALUE OF THE PRODUCT SOLD TO THE CUSTOMER.

The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of the contract between the Company and the Customer shall be limited to the price paid for the products.

8. GOVERNING LAW; JURISDICTION

This Limited Warranty shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of laws rules. In the event of a dispute arising from or relating to this Limited Warranty, which is not resolved by negotiation between the parties, the parties hereby agree to personal exclusive jurisdiction in the state and federal courts located in Texas, USA.

9. MISCELLANEOUS

Any description of the product, whether in writing or made orally by the Company or the Company’s agents, specifications, samples, models, bulletins, drawings, diagrams or similar materials used in connection with the Customer’s order, are for the sole purpose of identifying the product and shall not be construed as an express warranty. Any suggestions by the Company or the Company’s agents regarding use, application, or suitability of the product shall not be construed as an express warranty unless confirmed in writing by the Company to be such.

This Limited Warranty supersedes all prior versions and is applicable to sales and deliveries made as of October 24, 2025.